Text Messaging

Frequently asked questions

Enrollment

Error messages

Reminders and prescription refills

Prescription pre-fills

Home Delivery option

Message preferences

Unregister

Text messaging commands

You can send the below commands in response to any of our texts or to 98174.

Refill a prescription

<Rx number>

Just reply to any of our texts with the Rx number located on your prescription bottle and we'll refill your prescription. Example:1234567 or 123456789012.
Unsubscribe stop Sending STOP in reply to any of our texts will unsubscribe you from the service.
Get the app app This will send you a link to our mobile web application so you can manage your prescriptions, set reminders to take them and manage preferences.
Get help help Sending HELP will link you to this website and supply our support phone number.
Manage your preferences P This will send you a link to our mobile preferences site, where you can change your settings and view your prescription list.

We support these carriers

  • ACS Wireless
  • Alltel
  • All West Communications US
  • Appalachian Wireless
  • AT&T
  • Bluegrass Cellular
  • Boost (iDen)
  • Boost Unlimited (CDMA)
  • Breakaway Wireless US
  • Cablevision
  • Carolina West
  • Cellcom
  • Cellular One of East Central
  • Cellular One of Montana (MTPCS)
  • Cellular One of NEPA
  • C-Spire
  • Centennial Wireless
  • Chariton Valley Cellular
  • Cellular
  • Chat Mobility US
  • Cincinnati Bell
  • CTC US
  • Cricket Communications
  • Duet Wireless
  • Element Wireless
  • Epic Touch US
  • Farmers Mutual Telephone Co US
  • GCi Communications
  • Golden State Cellular
  • Illinois Valley Cellular
  • Inmix Wireless
  • Inland Cellular
  • MetroPCS
  • Mobi PCS Wireless US
  • Mosaic Telecom US
  • Nex-Tech Wireless
  • Nextel
  • Northwest Missouri Cellular US
  • nTelos Wireless
  • Nucla-Naturita Telephone Co US
  • Panhandle Telecommunications US
  • Peoples Wireless US
  • Pioneer Cellular US
  • Plateau Mobile3
  • Revol Wireless US
  • Silver Star Wireless
  • Snake River PCS US
  • Sprint
  • Sprocket Wireless US
  • Strata Networks US
  • Syringa Wireless US
  • Thumb Cellular
  • T-Mobile
  • Union Wireless US
  • United Wireless
  • U.S. Cellular
  • Verizon Wireless
  • Virgin Mobile USA
  • Viaero Wireless

 

Some things you should know

 

preferences

Manage your preferences

Want to control what reminders you get and at what time? Create your account today to manage your preferences and take full advantage of a variety of features that help you save time and stay on top of your health.

share your current and past RX history with your doctor


manage prescriptions for the whole family

set up reminders to refill and take your prescriptions

see a list of all your doctors and what they prescribed you

Download the mobile app

Manage your prescriptions on the go with Vanderbilt Health pharmacy mobile app. It comes packed with  convenient features like refill by scan, family care, reminders and much more.

Vanderbilt Health app_store

Vanderbilt Health google-play

Visit our web pharmacy

Our mobile-friendly Web Pharmacy offers a simple and easy way to manage prescriptions, preferences and the list of your doctors from anywhere, using virtually any device.